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Privacy Policy

Last updated: 3 February 2021

Privacy Policy

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then, you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect?

We collect personally identifiable information about you (your “Data”) through:

  • The use of enquiry, feedback, registration or similar forms
  • The provision of your details to us either online or offline

The elements of your Data that we collect may include:

  • Name
  • Mobile telephone number
  • E-mail address
  • City
  • Country
  • Postcode

If you are an subscriber we may also collect information regarding your use of the service.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use of Cookies and Other Tracking Devices

We use cookies to help personalise your use of our site. A cookie is a small piece of information which is sent to your computer’s hard drive by the web server so that the website can remember who you are. This information may include information relating to your use of our site, information about your computer such as the computer’s IP address and browser type, demographic data and if you arrived at our site via a link from a third-party site, the URL of the linking page. If you are a registered user or subscriber this may include your name and email address for verification purposes.

We use information from cookies for purposes which may include:

  • Identifying returning users, registrants and subscribers and to allow subscribers to be presented with a personalised version of the site
  • Enabling you to move more easily around our site
  • Your use of our site to better develop our sites in accordance with your requirements
  • Building up a demographic profile

You can delete cookies from your hard drive at any time however this will mean that any settings such as your stored username and password will have to be reset. You can set your internet browser so that it will not allow cookies to be stored on your computer. This may reduce the functionality of the site, prevent access to subscriber-only areas of the site and mean that certain features or content will not be available to you. Further information on how to prevent cookies from being stored on your computer can be found on under the “manage cookies” section. Alternatively, go to the help menu within your internet browser.

From time to time we may permit 3rd party companies to set cookies on for purposes which may include market research, serving advertisements, revenue tracking or to improve the functionality of the site. uses Google Analytics, a web analytics service provided by Google, Inc. (Google Analytics uses cookies to help us to analyse how users use
The information generated by the cookie about your use of our site (including your IP address) will be transmitted to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use your personally identifiable information

We may collect and use your personally identifiable information for the following purposes:

♦  To process transactions

When you wish to purchase a product or service from our website, you will be requested to provide the requisite payment information. This will be directly passed on to the payment gateway that we use to process the transaction or as otherwise necessary for the performance of our contractual obligations to you, including as applicable, order confirmation, billing, and delivering products or services. We do not have access to nor store the payment information on our database.

We do not store credit card details nor do we share customer details with any 3rd parties.

♦  To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently. We will do this on the basis of our legitimate interests.

♦  To maintain customer database

Certain products and services that we offer require you to meet certain pre-requisites. These pre-requisites include prior purchase of our other relevant products and services. We maintain a customer database to keep an internal record of and track the history of the products and services that individuals have purchased from us. Our database includes personal data belonging to individuals whom we already have a business relationship or want to develop one. The personal data includes relevant information such as:

  • Name
  • Mobile telephone number
  • E-mail address
  • City
  • Country
  • Postcode
  • Dates and types of product and/or services purchased

♦  To improve our services

We may use feedback you provide to improve our services. We will do this on the basis of our legitimate business interests.

♦  To run promotions, surveys or other site features

With your consent, we will use your personally identifiable information to keep our internal records and keep you informed by email, text, web or telephone about our products and services, including special offers, discounts, promotions, events and contests. You are free to opt out from receiving such communications at any time.

♦  To communicate directly with you

We may use your personally identifiable information to respond to your enquiries, questions and/or other requests. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests.

♦  To share offers from third parties that may be of interest to you

With your consent, we may use your information to let you know about offers, programs, products or services, from us or third parties that may be of interest to you.

♦  To fulfil any other purpose for which you provide personally identifiable information

We may use your personally identifiable information for purposes that we make known to you at the time of collection of such information or otherwise upon your consent.

Your Rights

In accordance with the Data Protection Act 2018, you may request a copy of your personally identifiable information we hold about you by contacting us.

Nilacharal Ltd
18 Collingwood Road
Crawley, West Sussex
RH10 7WG

We may charge the statutory allowable fee for the provision of this information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to this Policy

From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.